KeKeMichel DivineLiving
Customer Information
Product Questions
Product Guarantee
All products are guaranteed to be free from defect and will be as pictured and described on the website. If you receive a product that does not meet this guarantee, a free replacement will be shipped at no charge to you. Certain items may have an additional manufacturer warranty and will be stated in the product descriptions.
Returns| Refunds| Exchanges
Return Procedure
There is a proper procedure to follow to return items.
Simply submit a request to return via this website click here and complete the form.
Once it is received, allow for Merchandise Authorization. By email, you will receive the authorization/the address which the merchandise should be returned (certain items ship from different warehouses).
You must write our Order ID Number on the outside of the box so that it can be correctly directed.
Once the return is received and processed, you will receive you refund.
Return Policy for Non-Defective and Non-Broken Items
The return of such items must be made within 30 days. There will be a 20% re-stocking fee on such items. Shipping costs will not be refunded on such returns. Remember: Returns can not be accepted after 30 days. There are not returns on imprinted items.
How to Return Merchandise
- Merchandise must be returned in its original inner packing and must be in resalable condition.
- The merchandise, its packaging, and inner packing must bear no markings or be defaced or damaged.
- There will be NO CREDIT given for items that do not meet these requirements.
NOTE: If a customer refused a delivery, or provides a wrong address so that the order can not be delivered, automatically, there will be a 20% re-stocking fee and the shipping costs will not be refunded.
Return Policy for Broken or Defective Items
If you receive a broken or defective item:
- Contact us immediately via the Return Items Pageclick here and complete the form, indicating specifically that the item is broken or defective
- You will be emailed instructions on returning or receiving a replacement item once the request form is received and processed.
- You may have to provide a photo of high ticket items because we may be able to ship a replacement without requiring a return. Without a photo, this will otherwise not occur and will include a longer process, which includes you returning such item(s) and waiting for it to be received and processed at the warehouse. (Send photo via the following email address: KMBrandLiving@aol.com).
Shipping Questions
Insurance
Shipments are insured and included in the cost of each item.
Shipping Destinations
We ship only within the Continental United States. Shipping does not include Hawaii and Alaska. We do not ship internationally, not even to Canada.
Shipping Costs
There are no additional shipping costs. They are included in your purchase of each order.
Shipping Vendors
All orders are shipped via United Parcel Service (UPS) unless:
- They are shipped to a U.S. PO Box
- The order is not over 1 pound
All heavy and large items will only be delivered to a physical address within the Continental United States via United Parcel Service (UPS) Ground. Such items are not deliverable to United States Postal Service PO Boxes. Thus, items are either shipped via United Parcel Service (UPS: Ground) or United States Postal Service (USPS: Priority Mail). Shipping rates are the same for both services.
Estimated Transit Time
- UPS Ground: Please allow 7-10 business days
- USPS: Please allow 7-10 business days
Note: The time frames listed includes from the day your order is received at the warehouse. Once received, orders are usually shipped from the warehouse within 2 business days. Thus, transit time is only an estimate. (Also, note that UPS, the main transporter that we use, does not operate on Saturdays and Sundays).
The footer bar, at the very bottom of each page, has links to Home and technical designations on this gallery. There, you will also find the important link for subscribing to the website
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Stock Questions
Sold Out or Out-of-Stock
Item availability is updated daily, Monday through Friday. If an order is placed for an item that has quickly sold out, and estimated arrival date will be provided (if one is available). You have the option of waiting for the item to restock or have a refund issued. We do not take back orders. However, any items that have notation of "Sold Out" or "Out of Stock" next to the item will need to be re-ordered on or after the estimated restock date listed. While such dates are estimates, they are usually accurate.
NOTE: We have a high in-stock rating of 95%. We realize, however, that it is an inconvenience to you when an item is out of stock. We will always work hard to keep items stocked and information about stock updated.
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Sales Tax
A 9.3% retail sales tax for Arizona residents will be pulled at check out. It will be added automatically. The total will reflect the sales tax added.
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Thank You